Terms & Conditions
These terms and conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the governing law of United Kingdom.
2. We reserve the right to amend this agreement at any time by notifying you as provided in this agreement, provided that no notice shall be required for non-substantive changes to the agreement.
3. The following terminology applies to these terms and conditions, privacy statement and all agreements: “client”, “you” and “your” refers to you, the person log on this website and compliant to the company’s terms and conditions. “the company”, “ourselves”, “we”, “our” and “us”, refers to our company. “party”, “parties”, or “us”, refers to both the client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner for the express purpose of meeting the client’s needs in respect of provision of the company’s stated services.
Should you wish to return any retail product, on proof of purchase, we will exchange the item or provide a full refund, provided the item is unwashed, unworn and unused. This will be valid for 28 days from the date of purchase. If any retail product is found to be faulty, on proof of purchase we will exchange the item or provide a full refund. This does not affect your statutory rights.
Memberships and Services
If you have chosen a monthly membership, please note this membership is on a rolling one-month contract, with a 2 month initial commitment. If you have chosen a Bulk Buy, your membership will expire when you have used your 10 sessions or when 3 months have passed, whichever is soonest.
If you need to pause your membership for any reason, you can pause for 1-3 months, maximum twice in one 12-month period. There is a £5 per week charge to retain your space and price. Otherwise, your membership will be cancelled.
If you need to cancel, please provide one month’s notice by completing our cancellation request form located here. Please note, memberships and drop-in sessions are non-refundable.
Bookings & Cancellations
These need to be booked in advance through our Octiv app. Certain classes are more popular than others and can get booked up very quickly. You can book as far as one week in advance, and as late as 1 hour in advance.
The ‘week’ runs from Monday to Sunday. If you are on a membership with weekly attendance, it will renew each Monday; unused class will not be carried over.
If you are unable to attend a class, please cancel as soon as you are able to, to allow others to take your space.
• Daytime classes – 3 hours before the class
• Early morning classes (before 9:30am) – 8:30pm the night before.
Please note that if you cancel within the cancellation window, you will lose that session as it will count as one of your class credits.
Cancellation of personal training should be at least 24 hours in advance. Sessions cancelled less than that will count towards your monthly session agreement and hence lost.